I help people make sense of complex services. This site showcases some of my approaches to service design and research.
If you’d like access to any paywalled publications, please email me and I’ll happily send you a copy.
- 100 Years of Care: Design-based explorations of care journeys (edited by Craig Bremner, Paul Rodgers, Giovanni Innella, and Justin Magee)
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Design Systems in Practice, Newcastle Building Society (presentation)
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Everyday Digital Traces, Big Data and Society (contributor)
- Revealing the Coherence of Digital Traces: Towards Awareness and Personal Information Self-Care, ACM Conference on Computer Supported Cooperative Work (contributor)
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Super, Normal, essay in Design Research for Change: Caring for People Living with Dementia, Routledge, edited by Paul Rodgers
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Co-designing for behaviour change: The development of a theory-informed oral-care intervention for stroke survivors, Design for Health (contributor)
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Data, socially distanced: cumulative data disclosure and data narratives during Covid. Bileta, Newcastle upon Tyne (contributor)
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Four Speculative Design F(r)ictions: Designing for Personal Data Awareness, CHI Yokahama
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Where is the Human in HDI?, CHI Yokahama
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Hidden Stories, Services Week (presentation)
- Investigating the value of disruptive design interventions in the context of informal dementia care, PhD thesis
- Health Data Mapping, CosmoCaixa Barcelona (presentation/workshop)
- Designing Disruption into Health and Social Care, RESEC,
House of Lords (presentation)
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User-Designed Dementia Care Pathways: a disruptive approach to mapping dementia support services, Design for Next Rome
- Mapping Care: A case study of dementia service provision in the North East of England, ServDes Copenhagen